Our Aims

We are committed to:

Supporting people to live happy, independent, healthy and safe lives
To provide a responsive, supportive and professional 24-hour service for our clients and local authorities.
To deliver high-quality supported living and care that ensures clients, who are looked after by local authorities, receive a stable and consistent experience of safe, warm and caring supported living
To deliver support that promotes a person-centred approach and encourage every client to maximise their potential
To ensure that the client’s welfare is paramount in all our decisions
To provide vetted, experienced and committed staff that have the appropriate expertise and training
To provide extensive support to our carers and staff in the knowledge that this has a direct bearing on successful placement outcomes
To promote the most suitable recreational, educational and employment opportunities that are available, and thereby enabling them to benefit from a range of opportunities
To enable our clients to pursue interests and hobbies and participate in a range of activities
To promote a healthy lifestyle
To ensure that our client’s mental, emotional and physical health needs are met
To constantly deliver best value and pursue continual improvement in all areas
Identifying and respond to issues of people using our services
To assist clients to develop their own individualised pathway in full consultation with family/friends and other professionals
To enable clients to develop their confidence and maintain their dignity, by retaining control of their independence
To provide access to appropriate health and social care services
To promote a positive culture of continual learning within the staff team and foster continual improvement in service delivery
To operate accordingly within the relevant legislative framework and policy guidance

We believe that:

Each individual has an inherent right to develop their true potential, regardless of their experiences
Our clients have a right to be looked after by professionals who offer them positive support, respect and reassurance
All clients have the right live their best lives, as independently as possible

In addition, ACS Plus will:

Strive to exceed the National Minimum Standards at all times
Ensure that the rights our clients are protected
Ensure that protection procedures are followed robustly at all times to ensure that our clients are safeguarded
Work in partnership with local authorities to identify the individual needs of the client
Ensure that our staff are trained in behavioural management and do not demean, degrade or humiliate a client
Ensure that equality and diversity is promoted at all times: through recruitment, assessment, matching and supporting the placement